Maintenance and Support
We offer a huge variety of trouble shooting and maintenance services customizable to customer convenience and at the highest end, maintaining a near 24/7 uptime on our supplied hardware and also third party supplied hardware and networking products. Our clients have always appreciated our diligent efforts and sincerity in maintaining our products and decreasing the down time considerably. Besides this, our ‘on call service’ has been instrumental in making ‘annual maintenance contracts’ our special capability.
We offer custom-made annual support agreements, designed with all types of business in mind. Our annual maintenance program includes every thing from maintaining your computer hardware to providing a complete support solution. After a fastidious analysis, we chalk out the package that suits our clients’ needs. Our team members and assistants for this purpose, if agreed or required, are well versed and trained for tasks ranging from consultancy, configuration of hardware and software, problem solving or networking.
We offer a variety of yearly computer hardware service contract packages designed to meet the clients’ requirements no matter how large or small the organization is. All major types of server, computer, laptop and printer are covered.
Fixed price contract to help you keep control of your IT budget, all services and IT Engineers charges are included.
Engineering team of experienced Microsoft qualified engineers.
We pledge not to "pass the buck" and will even liaise with your software providers.
Preventative maintenance and proactive system assessments during the year.
Annual site audit and report of your equipment to help manage your assets.
Our best endeavor pledge to recover your corrupted data files.
Hot-line technical support.
Remote Internet based support in addition to our on-site services.
Network operating system support.
8 working hours response
Network cabling and wireless support.
Complete system rebuild in the event of failure.
In-house workshop facilities
Our annual maintenance contract ensures that your computer system is up and running as quickly as possible after a system failure.
You will find that most system failures are caused either by software or a combination of software, hardware and operating system. We ensure that you get the very best service with a maximum 8-hour response time (average 4 hours).